PURCHASE, CANCELLATION & REFUND POLICY

Effective Date: September 22, 2026
Last Updated: September 22, 2026

At Skin Savvy, we reserve appointment time, treatments, products, and resources specifically for our patients. This policy explains the general terms that apply to appointments, purchases, prepaid services, packages, gift cards, and promotional offers.

Certain purchases, memberships, programs, or promotions may have additional terms presented at the time of purchase. When additional terms apply, those terms should be reviewed together with this policy.

Appointment Cancellations & Rescheduling

We ask that patients provide at least 24 hours’ notice when canceling or rescheduling an appointment.

Appointments canceled or rescheduled with less than 24 hours’ notice may be subject to a $50 cancellation fee.

Missed appointments may also be subject to the applicable cancellation or no-show fee.

We understand that unexpected circumstances happen. Skin Savvy may waive a cancellation fee at its discretion when appropriate.

Late Arrivals

Please arrive on time for your scheduled appointment.

Late arrival may reduce the amount of time available for your appointment or require the appointment to be rescheduled.

If an appointment must be rescheduled because of a late arrival, applicable cancellation or rescheduling policies may apply.

Appointment Deposits

Certain appointments, treatments, providers, or events may require a deposit to reserve an appointment.

Any applicable deposit requirements will be communicated when the appointment is scheduled.

Unless otherwise stated at the time of booking, deposits may be applied toward the scheduled treatment.

A deposit may be forfeited when an appointment is canceled, rescheduled, or missed outside the applicable cancellation policy, subject to applicable law.

Prepaid Treatments & Packages

Standard treatments and treatment packages purchased in advance may be eligible for cancellation or refund if they have not been used, subject to the terms disclosed at the time of purchase and applicable law.

If any portion of a package or purchase has already been redeemed, received, or used, the amount eligible for refund may be adjusted to account for services or benefits already provided.

Treatments and treatment packages are intended for use by the individual for whom they were purchased unless otherwise expressly stated.

Treatment recommendations may change based on clinical evaluation, medical history, treatment response, or other relevant factors.

Purchasing a treatment or package does not guarantee that a particular treatment will be medically appropriate.

If a Skin Savvy provider determines that a prepaid treatment is not medically appropriate, we will work with the patient to determine appropriate options consistent with the terms of the purchase and applicable law.

Unless otherwise stated in writing, prepaid treatments and packages:

• Have no cash value except where required by law

• May not be combined with other promotions or discounts

• May be subject to treatment-specific eligibility requirements

• Are subject to the terms presented at the time of purchase

Any expiration or redemption period will be disclosed at the time of purchase and applied only as permitted by applicable law.

Treatment Purchases

Aesthetic and medical treatments are individualized services.

Once a treatment has been performed or a product has been administered, the treatment is considered rendered and is generally not eligible for refund based solely on an individual’s results, response, preferences, or expectations.

Individual results vary, and no specific outcome is guaranteed.

Nothing in this policy limits rights or remedies available under applicable law or prevents Skin Savvy from addressing individual circumstances when appropriate.

Retail Products

Unopened and unused retail products may be returned or exchanged within 14 days of purchase, accompanied by proof of purchase.

For health, safety, and quality-control reasons, opened or used skincare, cosmetic, prescription, compounded, or other personal-use products are not eligible for return or exchange except where required by law or when Skin Savvy determines that a product is defective or was provided in error.

Prescription medications and other regulated products are subject to additional legal and safety requirements and may not be returnable.

Gift Cards

Purchased Skin Savvy gift cards are governed by applicable California law.

Purchased gift cards do not expire except where an expiration is specifically permitted by law.

Gift cards may be used toward eligible Skin Savvy purchases, subject to any terms disclosed at the time of purchase.

Gift cards are not redeemable for cash except as required by applicable law.

Promotional or complimentary value provided in connection with a gift card purchase may be subject to separate terms, restrictions, or expiration periods where permitted by law.

Lost or stolen gift cards may be replaced only when Skin Savvy can reasonably verify the original purchase and remaining value.

Promotional & Flash Offers

Promotional purchases are subject to the specific terms disclosed with each offer.

Purchases designated as Flash Offers are final sale and are not eligible for refund, except where otherwise required by law or expressly stated in the offer terms.

The final-sale condition will be disclosed as part of the applicable Flash Offer.

Unless otherwise stated, promotional and Flash Offers:

• Cannot be combined with other promotions or discounts

• Cannot be applied retroactively

• Have no cash value

• Are subject to treatment eligibility

• Are subject to provider and appointment availability

• May be limited to specified locations, services, providers, purchase dates, or redemption periods

• May include additional offer-specific restrictions

Promotional or complimentary value may be treated differently from value actually paid by the patient where permitted by law.

If the terms of a specific promotion differ from this general policy, the offer-specific terms will control for that promotion.

Refund Requests

Refund eligibility for standard purchases depends on the type of purchase, whether any treatment, product, package component, promotional value, or other benefit has already been used, the terms disclosed at the time of purchase, and applicable law.

Flash Offers designated as final sale are not eligible for refund except where otherwise required by law.

Approved refunds will generally be returned to the original method of payment when reasonably possible.

Memberships

Skin Savvy memberships and recurring plans are governed by separate membership terms and enrollment agreements.

Those agreements contain the applicable billing, benefits, commitment, renewal, and cancellation provisions for each membership.

Changes to This Policy

Skin Savvy may update this policy periodically.

Changes will apply prospectively as permitted by law and will not eliminate rights that have already accrued under applicable law or previously agreed purchase terms.

The “Last Updated” date at the top of this page identifies the most recent revision.

Questions

Questions regarding a purchase, appointment, cancellation, or refund may be directed to:

Skin Savvy Medical Group Incorporated
Email: dreamteam@skinsavvy.com